Refund and Returns Policy

At QUIXOTIS, we aim to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, please review the following terms regarding refunds, returns, and exchanges.

1. Eligibility for Returns

We accept returns on items within 30 days of delivery, provided the following conditions are met:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging, including any accessories, manuals, and documentation.
  • Proof of purchase (such as the order confirmation or receipt) must be included.

Items that are damaged due to improper handling, misuse, or wear and tear will not be eligible for a return.

2. Non-Returnable Items

Certain items are non-returnable for health, safety, or customization reasons. These include:

  • Custom-made or personalized Feng Shui items.
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Gift cards.
  • Opened or used Feng Shui plants and planters.

Please carefully check the product listing for any return exceptions.

3. Return Process

To initiate a return:

  1. Contact Us: Please contact our customer service at [email protected] or +1 (740) 699-0752 with your order number and reason for return.
  2. Receive Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to ship the item back.
  3. Ship the Item: You are responsible for the shipping costs of returning the item unless the return is due to our error (such as receiving the wrong or defective product). We recommend using a trackable shipping service to ensure the item reaches us safely.

4. Refunds

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.

  • Approved Refunds: If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items that show signs of use or are missing parts).

5. Late or Missing Refunds

If you haven’t received your refund within the specified time frame:

  1. Check your bank account or credit card statement.
  2. Contact your bank or credit card company, as processing times may vary.
  3. If you’ve done this and still have not received your refund, please contact us at [email protected].

6. Exchanges

If you need to exchange an item, please contact us at [email protected] or +1 (740) 699-0752 within 30 days of receiving the product. Exchanges will be granted for items that are defective, damaged, or incorrectly shipped.
If the item you wish to exchange is no longer available, you may choose between receiving a refund or selecting an alternative product of equal value.

7. Damaged or Defective Items

If your order arrives damaged or defective, please reach out to us within 7 days of receiving your order:

  • Send us an email at [email protected] with a description of the damage, your order number, and photos of the item.
  • We will assess the situation and offer a replacement, exchange, or refund as necessary.

8. Return Shipping Costs

  • If the return is due to an error on our part (such as receiving the wrong item or a defective product), QUIXOTIS will cover the return shipping costs.
  • For all other returns, you will be responsible for paying the shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.

9. International Returns

International customers are responsible for covering the shipping costs and any customs duties or taxes associated with returning items. Please note that international returns may take longer to process due to transit times and customs clearances.

10. Refund Method

Refunds will be issued to the original payment method used during the purchase. If this is not possible (for instance, if the payment method has expired), we will work with you to arrange an alternative refund method.

11. Gift Returns

If you received an item as a gift and wish to return it, the return will be processed as store credit or as a refund to the original purchaser, depending on the circumstances. Please contact our customer service team to discuss the options available for gift returns.

12. Customer Service

For any questions or assistance regarding refunds and returns, please contact our customer service team:

Email: [email protected]

Phone number:  +1 (740) 699-0752

Address:  47700 National Rd W, St Clairsville, Ohio, US

Hours of Operation: from 08:00 to 20:00 every day

We value your satisfaction and strive to make the return and refund process as smooth as possible. Thank you for shopping with QUIXOTIS!